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[REWORK] Player Complaints (Policy & Handling)
#9
I agree with the points outlined in Jupiter’s post. The current system as well as having to rely on other player’s logs for evidence versus server side logs is dysfunctional. HTML logs that you save can easily be edited. People can submit partial logs to misconstrue the situation. Having a forum system as displayed by the Aurora, Bay and Paradise SS13 server would benefit everyone by keeping open communication. It would help moderators and players alike. Transparency for the players and less leg work for the moderators for their unpaid work.

Snake post_id=36840 time=1560106645 user_id=310 Wrote:I don't think we can change this in a flash, but it's like I've been commenting around. We'll never have a healthier environment if we don't get GMs a bit more power, and players a bit more conscience on what they're supposed to 'not' do. "Common sense" doesn't really apply to everyone, but rules do. While business has all rights to be private, it's better done under everybody's jurisdiction.

I agree with this statement Snake made. I think we could also benefit from updated rules that spell things out a bit more clearly. Like are moderators just moderating what happens in game? Or are they also moderating what takes place out of game in DMs? Like for example, discord. What parts of DMs could be considered valid to bring up in a report? Just stuff that's meant to be IC? Or if there was a fight between players that took place over DMs? Or one of the many private servers that contain SL2 players related to the game? That's an important distinction to make because discord is heavily apart of the game as well. I personally use it for IC stuff like delivering letters to other characters.

I would also like to hear from the Dev if he would think saving logs would increase the cost of running the server? If so, by how much? HTML logs aren't very big and I think they can be set to be purged after a certain amount of time. Like a few months. (Maybe make it policy to save any logs that come up in a dispute made indefinitely so if someone comes to appeal a ban or it somehow comes up again, they're there.)

EDIT: I just wanted to show how easy it is to doctor HTML logs. (To stress the importance of sever side logging and possibly allowing GMs to only download the original file. Not edit it.)

Original:
https://imgur.com/U48H12s.png
One I edited in like 30 seconds:
https://i.imgur.com/exfNPfl.png


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