[Xaertis]

I would like to throw in my two cents here. I personally have had great experience asking other players questions in OOC or on Discord whenever I need help with something simple. Even as much as certain RP rules. Everyone that offered help would be sure to tag on "I think X, but be sure to double check with a GM first!"

Which is great. I don't feel like I'm at a loss for assistance in anything. If at all, I would suggest some sort of Helper role that you see becoming more common in MMORPG's nowadays. A regular player that stands out for helping new players, answering questions, and being an overall good guy.

I love MakeshiftWalrus's post and agree with most of his ideas. In regards to the moderator role I would say that this is, in my opinion, the most important thing. With a proper checks and balance system it isn't anything that can be exploited and it offers a massive morale boost to the average player. And it helps free up the different team members to do their actual main job as well. Maintaining the 'law', so to speak, makes every other level of the game and the staff team move along in a much smoother manner (I speak from personal experience).

This also prevents flooding the game with GM's, while a moderator won't break the community if they become inactive.